Introduction
I’m a strategic operations and program leader with 20+ years guiding organizations through high-stakes change, modernizing platforms, strengthening delivery systems, and helping executive teams translate strategy into outcomes.
My sweet spot is the space between vision and execution: building planning and operating rhythms, clarifying priorities, creating dashboards and decision frameworks, and making sure cross-functional work ships with predictable quality and speed.
I’m known for a pragmatic, people-forward approach that brings energy to challenging work, combining executive presence with hands-on partnership across Engineering, Product, Finance, Security/Compliance, and GTM.
SIGNATURE STRENGTHS
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Strategic Operations & PMO/TPM Leadership (portfolio governance, operating cadence, OKRs, investment tradeoffs)
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Engineering & Platform Modernization (cloud/platform execution, vendor/partner coordination, reliability, and delivery maturity)
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Data-Driven Execution (DORA metrics, throughput, cycle/lead time, WIP, release cadence; dashboards that drive decisions)
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Executive Communications (MBRs, QBRs, board materials; clear narratives that connect technical detail to business outcomes)
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Global Delivery & Change Leadership (multi-region teams, follow‑the‑sun collaboration, culture and capability building)
SELECTED IMPACT HIGHLIGHTS
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Reduced delivery cycle time from ~20 weeks to ~2.5 weeks and increased throughput by ~3× through portfolio rationalization and operating cadence improvements (VSCO).
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Modernized cloud and platform foundations: migrated 500+ APIs/services/workers from an outdated Kubernetes version to AWS EKS; moved select workloads to Cloudflare; achieved 12‑factor compliance; generated $1M+ annual run‑rate savings; and earned a Cloudflare innovation award (VSCO).
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Built enablement systems at scale, including AgileLab and learning journeys that developed 5,000+ Product Owners, Scrum Masters, and trainers supporting 57,000 technologists (JPMorgan Chase).
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Led significant, multi-workstream transformations and turnarounds, including a program that was ~1 year behind schedule and restored iterative delivery within a month (team of ~25, bi‑weekly cadence) (Accenture).
Experience
Jul 2022 – Dec 2025
VSCO
Director of Program Management
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Reported directly to the CTO; partnered daily to set priorities, run operating cadence, and drive execution across 16 cross-functional teams spanning engineering, product, design, and data.
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Led and developed a program management team (3 TPM/Program Managers) while coaching 6 Product Managers to focus teams on outcomes over outputs and measurable business impact.
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Designed and facilitated portfolio investment prioritization with executive leadership using capacity (staffing cost) and expected results (cost savings, retention, signups, capability unlocks) to select the highest-impact initiatives.
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Built and ran the operating rhythm: Epic Workshops, company-wide Big Room Planning, weekly Executive Product Office Hours, monthly business reviews, bi-weekly cross-team demos, and cross-program retrospectives; owned the status dashboard covering progress, risks, and releases.
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Program-managed a 2-year infrastructure modernization: migrated 500+ APIs/services/workers to AWS EKS, achieved 12‑factor compliance, and established foundations for new AI capabilities.
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Drove cloud cost optimization, including workload placement decisions (AWS → Cloudflare for select applications), reserved instance strategy, vendor negotiation, and tool consolidation—delivering $1M+ annual run‑rate savings (increasing with footprint growth driven by AI).
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Improved key business signals through dashboards and weekly exec reviews (signups, trials, new memberships), enabling rapid pivots including ad-spend adjustments.
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Delivered significant delivery improvements: reduced average project completion time from ~20 weeks to ~2.5 weeks and increased throughput ~3× by narrowing focus (200 → ~20 epics per quarter).
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Launched a new B2B product on a new platform within 4 months, driving ~20% month-over-month growth; integrated three acquisitions across processes, systems, and culture.
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Scaled development capacity while controlling costs by onboarding contract engineering teams in Eastern Europe and Latin America.
Sep 2020 – Jul 2022
JPMorgan Chase
Executive Director, Transformation Product & Agility Lead
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Led the Business Agility Team and Agile Community: 15 direct and ~60 indirect reports supporting 57,000 technologists across Cloud, Security, and AML.
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Built the AgileLab learning and enablement platform, developing 5,000+ Product Owners, Scrum Masters, and Agile Trainers with integrated governance and measurement practices.
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Established and chaired a Business Agility and Product Community of Excellence, scaling consistent delivery practices, operating models, and portfolio governance across business lines.
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Partnered with Atlassian on Jira Align implementation and with Lucid on security and sharing improvements required to approve LucidSpark for enterprise use.
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Implemented delivery health measurement practices (including DORA metrics) and created a self-diagnostic teams could use to request targeted help improving outcomes.
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Supported global execution with teams in the UK and India, establishing follow‑the‑sun cadences to improve continuity and responsiveness.
Mar 2017 – Sep 2020
Accenture | SolutionsIQ
Senior Manager, Enterprise Transformation
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Led enterprise transformations across healthcare, tech, retail, and financial services—blending strategic consulting with hands-on delivery leadership.
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Led an Agile transformation for a major health insurance client and supported the team in selling a $120M contract; managed complex multi-workstream delivery with global teams (LATAM/India).
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Turned around a critical program ~1 year behind schedule, establishing iterative bi‑weekly delivery within one month (team of ~25) while rebuilding stakeholder confidence and meeting milestones.
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Set up a strategic programs function for a new division covering 500+ employees plus external vendors/partners, standardizing planning, governance, and delivery frameworks.
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Worked extensively in regulated healthcare contexts (Medicare/Medicaid, HIPAA) and helped a major Midwest hospital system develop a portfolio planning framework forecasting effort and impact.
Nov 2006 – Oct 2016
American Academy of Ophthalmology
IT PMO Leader & Agile Coach
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Built and led the PMO for the world’s largest ophthalmology nonprofit (32,000+ members), aligning technology, education, and member strategy across 50+ annual projects (100% success rate).
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Partnered with executive leadership and board stakeholders to align investments with mission outcomes; developed IT content for board decks and strategic decision-making.
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Managed vendor partnerships to deliver flagship platforms and member services, including Personify (core application), the ONE network (Ophthalmic News and Information Network), and the Academy Store.
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Supported development and release of physician-authored educational products, including program management for BCSC course creation with physician volunteer review cycles.
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Operated within regulated environments (including PCI) and partnered with accounting teams to support audit needs.
Education
San Jose State University
De Anza College
B.S., Business - Concentration in Management Information Systems (MIS); Minor in Economics
A.A. (Honors), Computer Information Systems
Certifications
Scrum Alliance
ICAgile
Scaled Agile, Inc.
CTC; CSP‑SM; CSP‑PO; CSPO; CSM; Scrum Foundations Educator
Certified Expert – Agile Coaching; ICP; ICP-BAF; ICP‑ACC; ICP‑ATF (former ICAgile Trainer)
SAFe 5 Agile Product Manager; SAFe 5 Program Consultant
Project Management Institute (PMI)
PMI‑ACP
Leadership Circle
Collective Leadership Assessment Certification; Leadership Circle Profile Coach
Other
ORSC Coach; Business Agility Strategist; Agility Health Radar Facilitator; Agile Fluency Project Licensed Facilitator; Certified Teams Transformation Coach; Certified Collaboration Architect
Community Leadership
Women in Agile
ICAgile
Agile Changemakers
Launching New Voices Program Team (mentor new speakers globally)
Accreditor (course and instructor reviews)
Founder (global mentoring and peer support community)
Agile Coaching Growth Wheel
Agile Alliance / Agile Conference
Co-Lead Coaching, Facilitating and Guided Learning
Track chair/reviewer; Agile Games conferences conference leadership roles
